Frequently Asked Questions, Warranty Guidelines & Legal Policies
Yes. To provide fast, upfront, and accurate flat-rate estimates without charging you a diagnostic trip fee, we ask all clients to text snapshot photos of their home repair or smart device setup to 216-925-4269 or via E-mail to Mark@MakerMarkHomeServices.com. This allows us to verify device compatibility and parts tracking before arriving.
For safety and insurance compliance limitations, Maker Mark Home Services does not handle structural modifications, high-voltage electrical box changes, complex behind-the-wall plumbing rough-ins, roofing work, HVAC, or gas line maintenance. We focus on aesthetic, component-level swaps and repairs.
For smart technology setups (like video doorbells or thermostats) and fixtures (faucets, lighting units), the customer typically supplies the specific model they prefer. We supply all standard mounting equipment, wiring extensions, structural anchors, and specialized hand tools required to finish the replacement seamlessly.
We provide home repair services across Greater Cleveland, with primary focus on Euclid & Cleveland. If you are located just outside these boundaries, please text us to check route coverage availability.
Maker Mark Home Services stands firmly behind the quality of our labor. We provide a One (1) Year Limited Labor Warranty from the date of project completion. If a structural adjustment or hardware mount fails strictly due to installation error, we will return to repair or re-secure the installation at zero additional cost to you.
This warranty covers our manual labor quality exclusively. It does not cover:
If you suspect a workmanship defect within one year of completion, please contact us via phone or email with photos describing the issue. We will evaluate the claim and respond within 2-3 business days with our assessment and remedy timeline.